Kirei FAQ
Answers on shipping, delivery times, returns, gift wrapping and caring for Japanese ceramics. Everything you need to know about ordering from Kirei Homeware, shipped Australia-wide and worldwide. Still stuck? Email us at sales@kireihomeware.com.au and we'll help.
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Frequently Asked Questions
Shipping & Delivery
Yes. We ship worldwide from Australia. International shipping costs are calculated at checkout based on your destination.
Orders within Australia usually arrive in 5-7 business days. International orders typically take 7-16 business days. You'll receive tracking details in your confirmation email once your order is dispatched.
Yes. Shipping is free on Australian orders over $100. Orders under that amount, and international orders, are charged at checkout.
Orders & Returns
You can return an item within 14 days of receiving it. Email us at sales@kireihomeware.com.au with your order number and we'll talk you through the process.
We're sorry, that shouldn't happen. Email sales@kireihomeware.com.au with your order number and photos of the damaged item, and we'll sort out a replacement or refund for you.
Yes, as long as it hasn't been dispatched to Australia Post yet. Email sales@kireihomeware.com.au with your order number as soon as possible and we'll do our best to update it.
Gifts & Product Care
It varies by piece. Many everyday Mino ware items are dishwasher safe, while hand-painted Kutani ware is best washed gently by hand to protect the design and keep the colours bright. Check the individual product page for care instructions.