FAQ

Get answers to frequently asked questions about our products

What is Kirei Homeware?

Kirei Homeware offers a curated collection of home decor and accessories that blend contemporary design with timeless tradition. Our products are crafted to add elegance and charm to your living spaces.

Where are your products sourced from?

Our products are sourced from various regions, celebrating the artistry and heritage of diverse cultures. We pride ourselves on bringing together global inspirations and local craftsmanship to create unique homeware pieces.

What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and American Express. We also offer payment options through PayPal and Afterpay.

Do you offer international shipping?

Unfortunately we only ship locally in Australia and do not offer international shipping.

How can i track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 14 days of receipt for a full refund or exchange. Please refer to our Return Policy for more details.

How do I care for my Kirei Homeware products?

Each product may have specific care instructions which are provided on the product page. Generally, we recommend gentle cleaning and handling to maintain the quality and longevity of our homeware items.

How can I contact customer service?

If you have any questions or need assistance, please contact our customer service team at sales@kireihomeware.com.au

How long does shipping take?

We only use Australia Post for all Orders.

Estimated delivery between 3-4 business days for all domestic orders in Australia.