Refund Policy

Return And Refund Policy

At Kirei Homeware, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Please review our return policy below for information on returning items purchased from kireihomeware.com.au.

1. Eligibility for Returns

• Unused and Unopened Items: We accept returns for items that are unused, unopened, and in their original condition.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange a return or replacement.

2. Time Frame for Returns

• You must initiate the return process within 14 days of receiving your order.

3. Non-Returnable Items

• Used or Opened Items: We cannot accept returns on items that have been used or opened unless they are defective.
• Clearance or Final Sale Items: Items marked as clearance or final sale are not eligible for return.

4. Return Process

• Step 1: Contact Customer Service: Please contact our customer service team at sales@kireihomeware.com.au to initiate a return.
• Step 2: Provide Information: Provide your order number, details of the item(s) you wish to return, and reason for return.
• Step 3: Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).

5. Return Shipping

• Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, damaged item).
• Packaging: Please ensure that returned items are securely packaged to prevent damage during transit.

6. Refunds or Exchanges

• Refunds: Refunds will be processed within 7 business days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase.
• Exchanges: If you prefer an exchange for a different item, please specify this when initiating the return. Exchanges are subject to product availability.

7. Contact Us

• For any questions or assistance regarding returns, please contact our customer service team. We are here to help ensure a smooth return process.

8. Additional Notes

• Kirei Homeware reserves the right to refuse returns that do not meet our return policy requirements.
• All returned items are subject to inspection prior to processing any refund or exchange.